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Application Support Specialist

first_imgAbout Salve Regina University:Salve Regina University, ranked as one of the most transformativecolleges in the United States by Money Magazine and among the bestregional universities in the north by U.S. News and World Report,is a comprehensive Catholic University located in the sceniccoastal community of Newport, Rhode Island. The University’scommitment to academic success and personal discovery extendsbeyond its historic campus into a dynamic world where theapplication of higher thinking and skill are most valued. SalveRegina offers associate, bachelor’s and master’s degree programs,graduate certificates, and doctoral programs in humanities,international relations and nursing. Enrollment includes more than2,600 undergraduate and graduate students from across the U.S. andaround the world. Job Description:BASIC FUNCTION:Provide Tier 1 support of database driven applications includingthe student administrative system and 3rd party software solutionsfor the University community.ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide technical and operational support for enterpriseapplications; these include but are not limited to Colleague,Canvas, SoftDocs, 25 Live, Campus portal and others: Provide training to users, as appropriate, on the proper use ofapplication software.Develop and maintain up to date training documentation for theUniversity Portal.Perform quality assurance testing in partnership with Tier 3enterprise application personnel.Participate in all efforts of the Office of InformationTechnologies to enhance the effective use of technology at theUniversity.Perform such other related duties that may be assigned. Requirements:Bachelor’s degree in Computer Science, Information Systems Science,or related field required. A minimum of two years’ experience inapplication support, technical service or related work.Demonstrate the ability to: OTHER DUTIES AND RESPONSIBILITIES: Additional Information:Salve Regina University offers generous benefits to eligibleemployees including: Salve Regina University strives to provide equal opportunity inemployment and education to all employees, students and applicants.No employee, student or applicant shall be discriminated against orharassed on the basis of race, color, national and ethnic origin,sex, sexual orientation, gender identity or expression, religion,disability, age, marital or parental status, military or veteranstatus, genetic information or any other basis protected byapplicable federal or state law, in the administration of SalveRegina’s employment policies, education policies, admissionpolicies, scholarship and loan programs, athletic and otherUniversity administered programs. In accordance with Title IX, itdoes not discriminate on the basis of sex in any of its educationalprograms or activities. Salve Regina is also committed to makingits programs and campus accessible to its visitors and compliantwith all applicable non-discrimination laws. Act as technical resource to respond to end-user needs andcollaborate with Tier 3 support as neededDocument user guides and proceduresPerform client installations and upgradesDistribute ad-hoc and other reports as neededPerform daily operations in support of Universityfunctions health and dental coveragelife insurancelong-term disability403B plantuition benefits and more Exhibit analytical and problem-solving skillsOrganize and prioritize multiple tasks with the ability tofollow each through to resolutionFocus on detailsDemonstrate leadership and initiative through exemplary serviceto our end-users and proactively seeking opportunities for serviceimprovementPresent a positive attitude towards providing customer serviceand building relationships with usersPresent excellent oral and written communication skills at boththe technical and non-technical levels.Work effectively as a team member or independently asappropriateCollaborate with administrative users and InformationTechnologies staff members.Provide reliable and dependable service during critical timesof the University calendar. Application Instructions:Applicants must apply online for any open staff and facultypositions by providing a cover-letter and resume. Pre-employmentbackground checks and reference checks are required of successfulcandidates. Salve Regina University participates in E-verify.URL: www.salve.edulast_img read more

Stocking up at stores: Supermarkets adjust to COVID19 concerns

first_imgStores like Big M’s Supermarket in Windsor and Sweeney’s Market in Apalachin have seen an increase in customers coming to their stores. For more coronavirus, click here. “Everybody is looking for product right now and there’s not enough to go around,” said Mark Dowches, a shift supervisor a Sweeney’s. The store saw much of its toilet paper supply and hand soap bottles diminish within days, despite getting a shipment on Friday morning. “It’s frustrating for us because we know we can’t get it in,” Finch said. “People look for it, we don’t have it. I personally feel bad we don’t have it, but I can only do what we do.” (WBNG) — Crowds have been rushing to grocery stores to stock up as the coronavirus continues to spread throughout New York State, the country and the world. Finch tried to order 250 bottles of sanitizer the other day, but when his shipment arrived, there were no bottles. Store manager Brian Nasoni told 12 News on Thursday he noticed lots of customers packed in the aisles of Sweeney’s. Big M’s co-owner David Finch explained his store was cleaned out of disinfectant wipes, and as Friday, neither store has any hand sanitizer.center_img “It’s going off the shelf as quickly as we can get it up,” Nasoni said. “It seems as though everyone is kind of panicking right now and buying up a bunch.” With these shortages, the Sweeney’s is asking a simple favor. Wegmans announced on Friday they will adjust to temporary hours of operation in New York State. Those hours are 6 a.m. to 12 a.m. “There’s not much we can really do about it other than ordering it in, and seeing what they have for us,” Dowches said. Dowches expressed frustration over the store’s quantity of some items after the rush had take place. “We can make it through this, but you have to be patient and you have to be understanding there’s only a little bit to go around when it does come out,” Dowches said. “Everything kind of went crazy,” Nasoni said. “We had rush to the store, everybody coming in picking up water, toilet paper, paper towels, sanitation wipes.”last_img read more