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Application Support Specialist

first_imgAbout Salve Regina University:Salve Regina University, ranked as one of the most transformativecolleges in the United States by Money Magazine and among the bestregional universities in the north by U.S. News and World Report,is a comprehensive Catholic University located in the sceniccoastal community of Newport, Rhode Island. The University’scommitment to academic success and personal discovery extendsbeyond its historic campus into a dynamic world where theapplication of higher thinking and skill are most valued. SalveRegina offers associate, bachelor’s and master’s degree programs,graduate certificates, and doctoral programs in humanities,international relations and nursing. Enrollment includes more than2,600 undergraduate and graduate students from across the U.S. andaround the world. Job Description:BASIC FUNCTION:Provide Tier 1 support of database driven applications includingthe student administrative system and 3rd party software solutionsfor the University community.ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide technical and operational support for enterpriseapplications; these include but are not limited to Colleague,Canvas, SoftDocs, 25 Live, Campus portal and others: Provide training to users, as appropriate, on the proper use ofapplication software.Develop and maintain up to date training documentation for theUniversity Portal.Perform quality assurance testing in partnership with Tier 3enterprise application personnel.Participate in all efforts of the Office of InformationTechnologies to enhance the effective use of technology at theUniversity.Perform such other related duties that may be assigned. Requirements:Bachelor’s degree in Computer Science, Information Systems Science,or related field required. A minimum of two years’ experience inapplication support, technical service or related work.Demonstrate the ability to: OTHER DUTIES AND RESPONSIBILITIES: Additional Information:Salve Regina University offers generous benefits to eligibleemployees including: Salve Regina University strives to provide equal opportunity inemployment and education to all employees, students and applicants.No employee, student or applicant shall be discriminated against orharassed on the basis of race, color, national and ethnic origin,sex, sexual orientation, gender identity or expression, religion,disability, age, marital or parental status, military or veteranstatus, genetic information or any other basis protected byapplicable federal or state law, in the administration of SalveRegina’s employment policies, education policies, admissionpolicies, scholarship and loan programs, athletic and otherUniversity administered programs. In accordance with Title IX, itdoes not discriminate on the basis of sex in any of its educationalprograms or activities. Salve Regina is also committed to makingits programs and campus accessible to its visitors and compliantwith all applicable non-discrimination laws. Act as technical resource to respond to end-user needs andcollaborate with Tier 3 support as neededDocument user guides and proceduresPerform client installations and upgradesDistribute ad-hoc and other reports as neededPerform daily operations in support of Universityfunctions health and dental coveragelife insurancelong-term disability403B plantuition benefits and more Exhibit analytical and problem-solving skillsOrganize and prioritize multiple tasks with the ability tofollow each through to resolutionFocus on detailsDemonstrate leadership and initiative through exemplary serviceto our end-users and proactively seeking opportunities for serviceimprovementPresent a positive attitude towards providing customer serviceand building relationships with usersPresent excellent oral and written communication skills at boththe technical and non-technical levels.Work effectively as a team member or independently asappropriateCollaborate with administrative users and InformationTechnologies staff members.Provide reliable and dependable service during critical timesof the University calendar. Application Instructions:Applicants must apply online for any open staff and facultypositions by providing a cover-letter and resume. Pre-employmentbackground checks and reference checks are required of successfulcandidates. Salve Regina University participates in E-verify.URL: www.salve.edulast_img read more