the reason why customers will make recommendations, natural is the feel of service of the shop does not meet their needs. Once a customer has this idea, it is inevitable that other customers will have the same idea. So, after the recommendations of the customer, as the owner, naturally should pay attention to it, so it will help the long-term operation of the store. In short, we need to pay more attention to the shop business advice.
"boss, the doorstep of your store is a little high, and every time I ride a motorcycle to the door of your shop, you can’t go on, it’s easy to ride a little flat." Hearing this, I immediately realized the high stakes in the doorway. My mind suddenly reminded people often mention the phrase "my site I call the shots, however, with the continuous improvement of living standards, the market competitiveness continuously attacks, for retailers is my site customer call". Sometimes, a good customer to remind or complain, will bring great help to the retail. Today, we invite people to open their hearts to talk about those things encountered in business.
Henan Nanyang cigarette retailer Liu Ziying
shop for nearly 10 years, I usually pay attention to their own image, every day to find ways to pack their own. Because the owner’s temperament directly affect the store’s business. Once, I stood at the door to play, come over a man and a woman, I heard the man said: "in this home to buy a few packs of Huang Jinye (Da Jinyuan)!" The woman pulled the man’s arm and said: "don’t smoke, her cabinet shop is not good, and the cigarette box is also dirty, her next door smoke and smoke clean cabinet cabinet." Then walked into the hotel, and soon bought a few packs of cigarettes out.
heard of customer complaints, I did a pretty good idea to remind and spur themselves must take out more beautiful shops. See light suddenly, the original only pay attention to their own image is not good enough to smoke his Cabinet do clean, can let the customer with. So, I spent 1600 yuan to purchase two group Chinese red as the background of the cigarette smoke push cabinet, store the cigarette samples according to Chen Liechu color collocation. Consciously put new words by "hot paste cigarette". At first glance, very beautiful, clean and comfortable, cigarette counter nobody whispered my shop is not good, poor health, and the purchase of high-grade cigarettes to people more.
Shandong Dongying retail Household Zhang Yuli
my shop opened in the countryside, the villagers are mostly in contact with the village every day. Once, the world light rain, the village has an uncle to buy me the store named Taishan (red general), stand up to my uncle to take smoke hurriedly. Uncle took the smoke, after paying the money, see the store is not very busy, and I sat down to chat for a while. Because I often deal with uncle, a long time will become an old acquaintance.